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Google NewsAmazon axed more than 100 customer service managers in CEO Andy Jassy's latest job cuts  Yahoo FinanceJapan's SoftBank will use AI to soften angry customers' voices  Fast CompanyWhen the customer is not always right  Financial TimesImpersonal service: OSU research identifies when consumers prefer bots over real people  cleveland.comNTTA customer service, Tarrant County district clerk spar over mistaken charge  The Dallas Morning NewsAmazon Layoffs 2024: What to Know About the Latest Customer Service Job Cuts  InvestorPlaceVerizon (VZ) Enhances Customer Service With GenAI Integration  Yahoo FinanceParloa, a conversational AI platform for customer service, raises $66M  TechCrunchHow did customer service get so bad?  Financial Times

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